(Adopted from the student handbook of Devotee Care Course)

1. Srila Prabhupada’s Teachings & Example
Speaking in Los Angeles about the qualities of a devotee, Srila Prabhupada said, ‘Sympathetic. We should be very much sympathetic. If any of our fellow men fall sick, we must take care of him, give him help. Because, after all, we have got this material body; sometimes you may fall sick. So we should be sympathetic.” (Giriraja Swami, DC Journal #3, p.11)

All transactions must be performed in light of the shastric injunctions. (SB 4.27.25 pur)

2. Vaishnava Seva
“[Caitanya Mahaprabhu] would also make sure that the devotees had proper accommodation, clean rooms with water, servants and prasadam.” (Devotee Care Journal #1 p.6)

3. Spirited (PEP) Leadership
“You are always the protector of the deserving living beings, such as brahmanas, children, cows, women and the diseased. Could you not give them protection when they approached you for shelter?” (SB 1.14.41)

4. Positive Sense of Belonging
“People leave the movement for lack of care” (Kavichandra Swami, Devotee Care Journal No.2, p.3)

“ISKCON needs to be a caring organization that provides a family atmosphere based on love and trust, just as Srila Prabhupada instructed.” (Jayapataka Swami)

5. Loving Relationships
“Offering gifts in charity, accepting charitable gifts, revealing one's mind in confidence, inquiring confidentially, accepting prasada and offering prasada are the six symptoms of love shared by one
devotee and another.” (Srila Rupa Goswami, Nectar of Instruction, Verse 4)

6. Expert Listening
Srila Prabhupada listened with interest and appeared to be pleased when I finished speaking. He then told me that he once worked for Dr Bose and one of his duties was to handle whatever correspondence came in to the company. He said, “even if the smallest enquiry arrived, I would answer personally, and continue to correspond until they became a customer”.
(Svarupa Das in ‘Care Personified’, Chapter 13, “The Perfect Gentleman”, p.79)

Having first ascertained the opinion of each minister separately and then the views of all together, let him (the leader) do what is most beneficial for him in his affairs. (Manu Smriti 7.57).